From Hire to Inspire by David Lahey

Author:David Lahey
Language: eng
Format: epub
Publisher: ECW Press
Published: 2020-03-10T00:00:00+00:00

The data you collect

One key decision-making exercise for which data has historically been collected is employee engagement. The more engaged your employees are, the more productive they are, the more content they are — this is well understood. So, too, should be the appreciation that this is an area particularly worth your mindful science-based decision-making powers.

Since time immemorial, business leaders have sought to determine their workers’ level of satisfaction by conducting surveys. And, for a long time, these were considered the gold standard in assessing employees’ feelings about their professional situations and the success that flows from an affirmative consensus. Through employee satisfaction surveys, employers could understand what changes needed to be made to improve their staffers’ sense of engagement with the firm.

It hasn’t, however, always worked out that way. The credibility of these surveys has long been in dispute. One study — completed by Impact Achievement Group and HRmarketer — found that 48 percent of respondents “did not believe employee surveys provide an honest and accurate assessment.” More than that, the study uncovered that “58 percent of respondents agreed that results did not help — or only slightly helped — managers gain a better understanding of what behaviors or practices they could change to improve.”

That, say some employee-assessment critics, is because companies are performing evaluations of a particular facet of an employee’s professional experience while the employee’s focus is on an altogether different facet. In other words, think social media and smartphones. Don’t be formal if your employees’ lives are informal. Inc. magazine suggests approaching employee evaluations from a practical, personal atmosphere. A lunch meeting, on the company’s tab? The bottom line is this: the only way to gauge your own employees is to know where they’re coming from.

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